Zama Ai Primary ("we", "our", or "us") is committed to protecting the privacy of our users, especially children. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Zama Ai Primary educational platform. Please read this policy carefully. If you do not agree with its terms, please discontinue use of the App.
2. Information We Collect
Information you provide directly:
Full name and email address (at registration)
Payment information (processed by Paynow; we do not store card details)
Bookmarks, notes, and user-generated content within the App
Information collected automatically:
Practice session results and scores
Topic progress and study activity
Device type and browser information
App usage patterns (e.g. pages visited, features used)
3. Children's Privacy
We are committed to complying with applicable children's privacy laws. The App is designed for students aged 9–13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you are a parent or guardian and believe your child has provided us with personal information without consent, please contact us immediately at support@zamaai.com and we will delete that information promptly.
4. How We Use Your Information
We use the information we collect to:
Provide, operate, and improve the App and its features
Personalise your learning experience and track academic progress
Process payments and manage your subscription
Send important account notifications and updates
Analyse usage trends to improve educational content
Comply with legal obligations
Respond to support requests and enquiries
We do not sell your personal data to third parties. We do not use your data for advertising purposes.
5. Legal Basis for Processing (GDPR)
Where applicable, we process your personal data on the following legal bases:
Contract: Processing necessary to provide the service you have subscribed to.
Legitimate interests: Improving the App and ensuring security.
Consent: Where you have explicitly provided consent (e.g. parental consent for minors).
Legal obligation: Where required by applicable law.
6. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:
Service providers: Third-party vendors who assist in operating the App (e.g. cloud hosting, payment processing via Paynow, AI providers). These parties are bound by confidentiality obligations.
Legal requirements: If required by law, court order, or governmental authority.
Business transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time via the Profile page or by contacting us. We will delete your data within 30 days of a valid request, except where retention is required by law.
8. Data Security
We implement industry-standard security measures to protect your personal information, including:
Encrypted data transmission (HTTPS/TLS)
Secure authentication and session management
Access controls limiting who can view personal data
Regular security reviews
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
9. Cookies and Tracking
The App uses essential cookies and local storage to maintain your session and remember your preferences (e.g. theme settings, offline cache). We do not use cookies for advertising or cross-site tracking. You can clear cookies through your browser settings, though this may affect App functionality.
10. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data ("right to be forgotten").
Portability: Request your data in a structured, machine-readable format.
Objection: Object to certain types of processing.
Withdraw consent: Where processing is based on consent, withdraw it at any time.
To exercise any of these rights, please contact us at support@zamaai.com.
11. Third-Party Services
The App integrates with the following third-party services:
Paynow Zimbabwe: For payment processing. Subject to Paynow's own privacy policy.
AI providers: For generating educational content. Prompts may include topic names but not personal student data.
Cloud infrastructure: For secure data hosting.
We encourage you to review the privacy policies of these third-party services.
12. International Data Transfers
Your information may be processed and stored on servers located outside of Zimbabwe. We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via the App or by email. The "Last updated" date at the top of this page indicates when the policy was last revised. Your continued use of the App after changes are posted constitutes your acceptance of the revised policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Zama Ai Primary Educational Platform Email: support@zamaaiprimary.online Location: Zimbabwe
We will respond to all legitimate requests within 30 days.